WE RECEIVE REGULARLY QUESTIONS FROM OUR CUSTOMERS, THIS IS THE MOST COMMON LIST:
WHY ARE YOU CHEAPER THAN YOUR COMPETITORS?
We work hard not to have an intermediary between you and your product, result, the prices are therefore significantly lightened
These are products that we use in our daily lives,
Quality is tested by us before offering each product.
We are ourselves demanding with ourselves, we are even more demanding with our customers.
WHAT ARE YOUR MEANS OF PAYMENT?
Currently we have various means of payment such as:
MY ARTICLE IS NOT ALWAYS ARRIVED, IS THIS NORMAL?
As stated in the product description, delivery takes between 1 to 4 weeks in case of large orders.
If it's been more than 4 weeks, send us a mail, your article is surely in the race course, and we will follow it.
If your product is still not there after 6 weeks MAXIMUM, we will refund 100%. (This has never happened, but if so, here is the solution)
WHY DELIVERY IS SO LONG?
STUDIO FITNESS BOUTIQUE is partner with traders, manufacturers and craftsmen all over the world without any intermediary to offer incredible prices,
Our head office is located in France (Paris) but our suppliers are in the United States or some in Asia.
This means that your order is shipped from several areas in the world, Despite this, we want to be able to offer free shipping without our prices are impacted.
This allows us to offer you items at very competitive prices and service in French.
I WISH TO CANCEL MY ORDER, IS IT POSSIBLE?
Yes, you have 12h from the moment your order has been made.
Just send us an e-mail and we will cancel your order and we will refund you within 30 days.
LACK OF ITEMS AT MY ORDER, WHERE ARE THEY?
We have several suppliers, when you place your order, each supplier is responsible for sending his product. It is possible that you receive several packages even if you have only one order.
If you order 5 different items, you can receive 5 different packages that will arrive at different times (some faster, others slower).
By cons if you order 3 times the same product they will all be in the same package.
DO YOU SHIP ABROAD?
Absolutely, we can send you your orders worldwide. However, free shipping is only valid for Europe. If you want us to ship your purchase outside Europe, send us an e-mail and we will inform you of any additional costs.
HOW TO DO TO CONTACT YOU?
If you have questions that are not listed on this FAQ page, you can write to OUR ADDRESS and our customer service will make every effort to respond within 24 hours.
CHANGES, RETURN AND REFUNDS
Change (before reception)
- I changed my mind on my article, what to do?
If you have changed your mind about your order, send us an email indicating the item to change and we will do the necessary. Please note that any order changes must be made within 2 hours of the original purchase, you will have no additional charges.
- Can I change my article after receiving confirmation by email?
Unfortunately no. All items that have left our warehouse are final and can not be changed, it will be a product return.
- And if my product is defective?
In case of defective product, you have the possibility to receive the same product or to simply make you refund after the return of the defective one. The client is king.
- I do not like my article, can I send it back?
Returns are accepted (**) only if they do not exceed 14 days after receipt of the package. However, to guarantee a refund, all returned products must be in perfect condition. The return costs are your responsibility. Proof of postage must then be communicated to us by email as proof of delivery.
** Promotional items are not eligible for returns.
Change (after receipt)
- Can I return the item and exchange it?
Provided that the returned item is in perfect condition, exchanges are possible. Send us an email and we'll take care of the rest. The costs of the return are yours, however the expenses of the new sending will not be charged to you.
- How long do the repayments take?
Refunds can take up to 14 business days, depending on the payment system chosen at the time of purchase.
- I still have not received my refund?
Please inform us immediately by email if you have not received it after 14 working days.
REFUNDS AND CANCELLATIONS
-What is your refund policy ?
All purchased items may be refunded, subject to management approval and approval, subject to the following conditions:
Requests for return are accepted within 15 working days of delivery.
All items must be returned in their condition, delivered with all their parts and labels.
Damaged / defective / incorrect products can be exchanged.
The cancellation of an order may be made before the shipment of orders and the management reserves the right to refuse any cancellation made after the shipment of items and / or after 5 hours of the initial purchase.
The cost of return are the responsibility of the buyer, unless the product is defective.
Management reserves the right to refuse any return / refund and each case is subject to the sole decision of the company.
The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to return of the product before receiving a refund.
Any change of address is subject to the approval of management and orders shipped / completed are strictly non-modifiable.